Refund Policy

This policy covers what you pay Arkenly LLC for NexoPages: plans and AI edit packs. Payments your own customers make to you through your page (bookings, deposits, products, tips) are between you and them; your own refund policy applies to those.

Cancelling a plan

• You can cancel at any time in the app: Settings, then Plan and billing. Nothing else to do, and no fee.
• Your plan stays on until the end of the period you've paid for (the month, or the year on yearly billing), then your page moves to the Free plan. It stays online.
• You won't be charged again after you cancel.

Refunds

• We don't refund the rest of a month or year you've already started, whether you cancel, switch to a smaller plan or stop using the service.
• AI edit packs can't be refunded once any of their edits have been used.
• If we charge you by mistake (for example twice, or after you cancelled), we refund the mistaken charge in full.
• Where the law where you live gives you a right to a refund or to cancel, that right applies and this policy doesn't take it away.
• If we end the service or close your account without you breaking our Terms, we refund the unused part of a plan you've paid for.

Payments that don't go through

If a plan payment fails, your plan keeps working while we try again over the next days, and we email you so you can update your card or pay the invoice with another one. If it still can't be taken, your page moves to the Free plan; you can choose a plan again at any time.

How to ask

Write to [email protected] from the email address on your account, or use Help in the app, with the invoice number or the date and amount. We reply within a few business days. Refunds go back to the card or account you paid with; your bank may take up to 10 business days to show it.